Right of withdrawal for consumers
If the customer has purchased one or more goods/vouchers in the online shop BerlinTextil.de, which are delivered in one delivery, the following cancellation policy applies:
Cancellation policy for goods received in one delivery
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (BerlinTextil GmbH, Wilhelm-Kabus-Str. 21-35, 10829 Berlin, Germany, telephone number: +49 (30) 70 565 70, email address: info@berlintextil.de) by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The cost of returning the goods shall be borne by the buyer.
The right of withdrawal does not apply, unless otherwise agreed, to the following contracts:
- Delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g., underwear)
- Delivery of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
If the customer has purchased several products or vouchers in the online shop BerlinTextil.de, which are delivered in partial deliveries, the following cancellation policy applies:
Cancellation policy for goods received in partial deliveries
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last good.
To exercise your right of withdrawal, you must inform us (BerlinTextil GmbH, Wilhelm-Kabus-Str. 21-35, 10829 Berlin, Germany, telephone number: +49 (30) 70 565 70, email address: info@berlintextil.de) by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The cost of returning the goods shall be borne by the buyer.
The right of withdrawal does not apply, unless otherwise agreed, to the following contracts:
- Delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g., underwear)
- Delivery of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
To exercise the right of withdrawal, you may use the following form, but it is not mandatory.
Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back.)— I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only if this form is notified on paper)
— Date
_______________
(*) Delete as appropriate.
